Return Policy

Eligibility for Returns

  • Products must be in their original condition, unworn and unaltered, with all tags and packaging intact.
  • Custom-designed jewelry, including engagement rings, are subject to our specific return guidelines due to their personalized nature.

Time Period for Returns

  • Returns must be initiated within 5 days from the date of delivery. Please contact us within this timeframe to start the return process.

Return Process

  1. Contact Us: Notify us of your intention to return the item by emailing our support team.
  2. Inspection and Approval: Upon receiving the return request, we will provide instructions for sending back the item. Returned products will undergo a quality check to ensure they meet our return criteria.
  3. Refund Processing: Once the returned item passes inspection, we will process the refund. Please allow 3-4 days for the refund to be credited to your original method of payment.

Exceptions

  • Items that have been resized, engraved, or modified in any way are not eligible for return.
  • Sale items or products purchased during promotional events may be subject to final sale terms and not eligible for return.

We aim to make the return process as straightforward and hassle-free as possible. If you have any questions or need assistance, please reach out to our customer service team.

This text outlines the basic criteria for returns, the time frame within which returns must be made, and the processing time for refunds, which are common components of return policies in the jewelry industry. Adjust and expand these guidelines to match your brand’s specific terms and customer service practices.