Questions & Answers
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SHOPPING INFORMATION
Ordering Process:
For custom orders contact us or schedule a consultation. For all other orders browse our collection, select the ring you like, choose the size, and click 'Add to Cart.' Proceed to checkout, fill in your shipping and payment details, and confirm your order.
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Affirm for financing options.
Yes, you will receive an order confirmation email shortly after placing your order. This email will contain your order details and tracking information.
Absolutely. Once your order is shipped, you will receive a tracking number via email, which you can use to track your package.
Shipping and Delivery:
We offer standard and expedited shipping options. All shipping for orders over $500 is free, except for overnight shipping.
Yes, we ship to many countries worldwide. International shipping is free for orders over $1,000. Costs for orders under $1,000 will vary based on the destination.
Delivery times depend on your location and chosen shipping method. Standard shipping typically takes 5-7 business days, while expedited shipping is faster.
You can track your order using the tracking number provided in your shipping confirmation email.
Returns and Exchanges:
We offer a 30-day return policy for unused and unworn items. Custom and personalized items may not be eligible for returns.
To initiate a return or exchange, contact our customer support team with your order number. They will provide you with instructions on how to return your item.
Refunds are typically processed within 5-7 business days after we receive your returned item.
If you receive a defective item, please contact our customer support team immediately. We will provide a replacement or refund.
Customer Support:
You can reach our customer support team via email at support@ninavova.com or through our website's contact form.
Yes, we offer live chat support on our website during business hours for quick assistance.
Common issues include order tracking, returns, and sizing questions. Please refer to the relevant sections in this FAQ for detailed solutions.
MATERIALS AND DURABILITY
Gemstones:
We use a variety of vibrant and ethically sourced gemstones, including sapphires, emeralds, rubies, and aquamarines.
Our gemstones are sourced from suppliers who adhere to strict ethical and sustainable practices, ensuring fair labor conditions and environmentally friendly mining.
Clean your gemstone ring regularly with mild soap and warm water. Avoid harsh chemicals and store it in a soft cloth or jewelry box.
Each gemstone has its own unique color, clarity, and historical significance, making every piece of jewelry distinct and special.
Metals:
Our rings are available in various metals, including yellow gold, white gold, rose gold, and platinum.
Platinum is the most durable, followed by gold alloys. Each metal has its own properties and maintenance requirements.
Clean your metal ring with a soft cloth and mild cleaner. Avoid exposure to harsh chemicals and store it in a dry place.
Yes, we offer hypoallergenic options. Nickel is the metal most commonly responsible for allergic reactions, and we avoid using it in our rings. Instead, we use platinum and certain gold alloys that are nickel-free and suitable for sensitive skin.
Craftsmanship:
Our rings are handcrafted by skilled artisans who combine traditional techniques with modern technology to ensure precision and quality.
Each ring undergoes rigorous quality checks at every stage of production to ensure it meets our high standards.
Yes, we offer customization options for most of our rings. You can choose your preferred gemstone, metal, and design details.
RING SELECTION AND STYLE
Design Inspiration:
Our designs are inspired by globally recognized landmarks and the natural beauty of their regions, incorporating elements from nature and history.
Each collection centers around a specific landmark, using gemstones and design elements that evoke the essence and colors of that location.
Our rings feature subtle nature motifs like wave patterns or leaf veins, and historical undertones inspired by styles from different periods, such as Art Deco or Renaissance. We have a lot of different collections and they inspired by different things.
Consider your personal style, the wearer's lifestyle, and the symbolism you want the ring to convey. Our design team can help you make the perfect choice.
Customization:
Start by consulting with our designers to discuss your vision. We'll create a design based on your preferences, and once approved, our artisans will craft your unique ring.
Yes, you can select your preferred gemstones and metals during the customization process to create a ring that reflects your personal style.
We offer various engraving options, including initials, dates, and meaningful symbols. Discuss your preferences with our design team.
Custom designs typically take 6-8 weeks to complete, depending on the complexity of the design and the availability of materials.
ETHICAL AND SUSTAINABLE PRACTICES
Sourcing and Production:
We work with suppliers who follow ethical mining practices, ensuring fair labor conditions and minimizing environmental impact.
Our production process emphasizes eco-friendly methods, including the use of recycled metals and conflict-free gemstones.
We provide detailed information about the origins of our materials and the ethical practices of our suppliers.
Certifications and Standards:
We are committed to ethical sourcing and sustainable practices. We work exclusively with suppliers who hold conflict-free certifications, ensuring that all our materials are sourced responsibly.
All our gemstones come with proper certifications to verify their authenticity and ethical sourcing. Diamonds are certified by the Gemological Institute of America (GIA). For other gemstones, we use certifications from reputable organizations such as the American Gemological Laboratories (AGL), International Gemological Institute (IGI), and European Gemological Laboratory (EGL).
Yes, we donate 10% of our profits through Kiva, an organization that supports microfinance and helps entrepreneurs around the world.
SIZING AND FIT. CARE AND MAINTENANCE
Ring Sizing:
You could borrow one of their rings (from the correct finger) and take it to a jeweler, or ask a close friend or family member if they know.
If the ring doesn't fit perfectly, it can usually be resized by a jeweler, unless the design is very intricate or uses certain metals that are difficult to resize.
We recommend to use metal sizers from amazon and wear your potential size thought the day.
We offer one free resizing within the first year of purchase. Additional resizing may incur a fee. You'll be responsible for shipping both ways.
Ensure the ring slides over the knuckle with some resistance but fits snugly at the base of the finger. Consider the width of the band, as wider bands may need a slightly larger size for comfort.
Finger size can fluctuate due to temperature changes, humidity, and other factors. It's best to measure your ring size when your fingers are at a normal, room temperature size, avoiding early mornings or after exercise.
CARE AND MAINTENANCE:
Regular cleaning with mild soap and water, using a soft brush, and ensuring the ring is dried thoroughly. It's also important to have it professionally inspected and cleaned periodically.
Avoid wearing it during activities that could damage it, store it safely when not worn, and have it checked by a jeweler regularly for any needed repairs.
Store your ring in a soft pouch or a separate compartment in a jewelry box to avoid scratches and damage. Keep it away from direct sunlight and extreme temperatures.
We offer a LIFETIME warranty on all our rings, covering manufacturing defects.
We offer a range of repair services, including resizing, gemstone replacement, and restoration of worn or damaged rings. Contact our customer support for more details.
We only repair rings made by NinaVova.
CUSTOMIZATION QUESTIONS:
Yes, we offer the option to design a custom engagement ring, allowing for a unique, personalized piece. Check out dedicated page here
The process typically involves consultation, choosing the design and materials, creating sketches or 3D models, and then crafting the ring.
The time to create a custom engagement ring can vary, typically ranging from 6-8 weeks to 2-3 months for very complex projects.
CUSTOM ENGAGEMENT RINGS
CUSTOM DESIGN PROCESS:
Creating a custom ring typically involves consultation, design conceptualization, selecting materials, approving designs, and then crafting the ring. Check our dedicated page for it here
The process typically takes 6-8 weeks, depending on the complexity of the design and availability of materials. We will provide an estimated timeline during the initial consultation.
Yes, we are welcome your ideas and sketches as a starting point for the custom design process.
COST AND BUDGETING (CUSTOM ER):
Not necessarily. The cost of a custom engagement ring can be comparable to ready-made rings, depending on the materials and design complexity. Custom rings offer the advantage of tailored design within your budget.
Yes, you can. Our design team will work with you to create a custom engagement ring that fits within your specified budget, offering various options for gemstones, metals, and design elements to meet your financial requirements.
MATERIAL AND GEMSTONE CHOICES:
Yes, you can select from a wide range of gemstones, including diamonds, sapphires, emeralds, and more, depending on the jeweler's offerings.
Common metals include gold (white, yellow, rose), platinum, and sometimes silver.
DESIGN AND STYLE:
Consider personal style, lifestyle, and any symbolic elements you want to include. Here at NinaVova we are happy to provide guidance and suggestions.
Absolutely. You can select from a variety of gemstones and metals to create a ring that reflects your personal style and preferences. Our design team will guide you through the options to ensure the best choices for your custom ring.
Yes, we can incorporate personal elements or heirloom gemstones into your custom ring, adding sentimental value and creating a piece that holds special meaning.
You can make changes to the design during the initial sketch or model review phase. Once you approve the final design, we will proceed with production. Major changes after this point may affect the timeline and cost.
While we strive to accommodate all design requests, certain limitations may apply based on the materials and structural integrity of the ring. Our design team will discuss any potential limitations during the consultation.
Benefits and Assurance
Custom engagement rings offer a unique and personal touch, allowing you to create a one-of-a-kind piece that reflects your love story. Additionally, you have control over the design, materials, and budget, ensuring a ring that perfectly matches your vision.
We provide detailed sketches or 3D models of your custom design for your approval before production begins. You can make adjustments to ensure the final design meets your expectations.
Yes, custom engagement rings are covered by our standard warranty, which includes coverage for manufacturing defects and regular maintenance services.
Getting Started
Yes, we offer free design consultations where you can discuss your ideas and preferences with our experienced designers. This can be done in person, over the phone, or via video call.
Our design team is here to help. During the consultation, we will discuss your style preferences, inspirations, and budget to help you develop a clear vision for your custom ring.
Custom engagement rings typically take longer to produce, usually 6-8 weeks, due to the personalized design process and craftsmanship involved. We will provide an estimated timeline based on your specific design.
To start the process, contact our customer support to schedule a design consultation. During the consultation, we will discuss your ideas, preferences, and budget to begin creating your unique engagement ring.