Last updated: November 14, 2026

This policy explains how NinaVova collects, uses and shares information when you visit ninavova.com, contact us or purchase our products and services. For questions, email hi@ninavova.com.

Information we collect

Information you provide may include your name, email address, telephone number, shipping and billing details, purchase and payment status, ring size, design preferences, appointment details and messages. We also receive information about your interactions with the website, such as device and browser details, IP address, pages visited and referring websites, through cookies and similar technologies. Payment service providers handle payment details in connection with your purchase.

How we use information

We use information to answer inquiries, arrange consultations, create designs, process payments, fulfill orders and arrange delivery; provide service and support; maintain business records; prevent fraud and protect the site; understand and improve our services; and comply with legal obligations. We may also use information for marketing and advertising, subject to applicable law and your choices.

Sharing information

We share information as needed with service providers that help us operate the website, process payments, schedule appointments, communicate with customers, provide analytics and advertising, and ship orders. These may include WooCommerce and payment providers, website hosting providers, shipping companies, Google, Meta, Microsoft Clarity, Yandex Metrica, MailerLite and scheduling providers, depending on the services used. We may disclose information when required by law, to protect rights or safety, or in connection with a business transaction.

Cookies and analytics

We and our providers use cookies and similar technologies to operate the website, remember cart or session information, measure site use and support marketing. Your browser settings can allow you to block or delete cookies; doing so may affect site functions. Where a cookie preference tool is available, you may use it to manage the choices it provides. Google, Meta, Microsoft and Yandex may process usage information under their own privacy policies.

Marketing choices

You can unsubscribe from marketing emails using the link in those messages or by contacting us. We may still send messages related to your order, appointment or other service. You may also have advertising or privacy choices under applicable law.

Retention and security

We retain information for as long as reasonably needed for the purposes described here, including fulfilling orders, providing support, maintaining records, resolving disputes and meeting legal obligations. Retention varies by the type of information and the circumstances. We use safeguards intended to protect information, but no method of transmission or storage is completely secure.

Your privacy rights

Depending on where you live and applicable law, you may have rights to request access to, correction or deletion of your personal information, to obtain a copy, or to object to or limit certain processing. Some laws provide rights to opt out of certain sharing for targeted advertising. To make a request, email hi@ninavova.com. We may need to verify your identity and may retain or decline to disclose information where the law permits or requires. You may have the right to appeal a decision or complain to a regulator.

International visitors

Information may be processed in the United States or other countries where we or our service providers operate. Where applicable law requires a legal basis for processing, we rely on the need to perform a contract, comply with legal obligations, pursue legitimate business interests, or consent where required.

Children and external websites

Our services are not directed to children. If you believe a child has provided personal information, contact us. Links to other websites are governed by their own privacy practices.

Changes and contact

We may update this policy to reflect changes to our practices or legal requirements. The updated date above shows when this page was last revised. Contact NinaVova at hi@ninavova.com with privacy questions or requests.