About these terms

These terms govern use of ninavova.com and purchases made through the website. NinaVova creates custom jewelry and may offer individual stones and other products. Additional terms agreed in writing for a particular project apply to that project. Nothing in these terms removes rights that cannot be excluded under applicable law.

Design fee

The design fee is refundable if design work has not begun. Once design work has started, the fee is non-refundable, subject to applicable law and any different written terms agreed for your project.

Stone cancellations

You may cancel a stone purchase within 30 days after we purchase the stone. If the stone has not been set, the stone purchase is refundable. If it has been set, you may still cancel within that period, but you are responsible for the labor involved in setting the stone. Contact us promptly to arrange the cancellation.

Approval and production

We ask you to approve the final design before production. After you approve the design and the ring is sent to production, the full remaining balance is due. Your project-specific agreement will explain any different payment schedule.

Custom ring returns

Custom rings are made for a particular client. Once production begins, custom orders are final sale and are not eligible for return or refund because of a change of mind, subject to applicable law and any project-specific written agreement. The stone cancellation terms above continue to apply. Contact us if your order arrives damaged, differs from agreed specifications, or has a manufacturing defect. We will review the issue and explain available next steps. This policy does not limit rights or remedies that cannot be excluded by law.

Resizing

Resizing is free within 60 days. The customer pays shipping costs. Contact us to discuss your ring and arrange resizing.

Product descriptions and prices

We aim to describe items and prices accurately. Photographs and screens can show colors, proportions and detail differently from their appearance in person. Availability, including supplier stones, is subject to confirmation. If an item is unavailable or a material pricing error is discovered, we will contact you about available options or cancel and refund any applicable payment, subject to applicable law. We will not add charges without your agreement.

Shipping and delays

We will provide an estimated shipping time. If a delay requires a revised shipping date, we will notify you and, where required by law, offer the option to agree to the delay or cancel for a refund. International orders may incur duties, taxes or brokerage charges assessed by the destination country or carrier.

Warranty and contact

Manufacturing defects are addressed under our Lifetime Warranty. For questions about an order or these terms, contact hi@ninavova.com.